FREE DOMESTIC SHIPPING OVER $150 / GIFT WITH ORDERS OVER $200 / EASY RETURNS

Returns Policy

Sale items are eligible for return for credit only, not refund.

Final Sale / clearance items are not eligible for return or refund.

Afterpay purchases are only eligible for return for credit, not refund.

Earrings cannot be returned or exchanged for hygiene reasons.

At FAIRLEY we want you to LOVE your jewellery and other than as stated in the conditions contained herein, we will gladly accept your return or exchange the goods (for equal value) if you are not fully satisfied with your purchase.

If you wish to make a return, you may do so in accordance with the following process: 
1) Email customercare@lovefairley.com within 7 days from the date of delivery and provide a) your invoice number and b) reason for return.
2) Complete the enclosed Returns Form and include it with your item(s) in the original packaging and send by registered Post to:

FAIRLEY ONLINE RETURNS
PO BOX 120
TOORAK
VICTORIA 3142

Please note that:

  • Returned merchandise must include vendor packaging and tags and be in its original condition as when it was received. If the items have been worn or damaged, we cannot offer a return or exchange.
  • Earrings bought online cannot be returned or exchanged for hygiene reasons.
  • Sale items are (subject to our obligations under the Competition and Consumer Act 2010, for example if they are not of not of merchantable quality) eligible for credit only. Final sale items cannot be returned or exchanged.
  • Refunds will be made in the form of the original payment. Once your return is received and processed, a refund will be issued for the merchandise amount. Please allow up to 14 business days for the refund to appear in your account.
  • Shipping costs will not be refunded on return orders; only the cost of actual items returned will be refunded.
  • We will not be responsible for lost return packages so you may wish to use a tracking number or some method of secure postage. 
  • Refunds or exchanges are only offered for goods purchased directly from this Website via our online store and not goods purchased from FAIRLEY stockists.
  • Any purchase made with Afterpay is non-refundable; instead you will receive a credit note to the value of your order. Afterpay is a seperate entity.

If you are not able to comply with the requirements of our returns policy, we reserve the right to refuse a return or exchange on change of mind items. For all international returns, please specify on the courier company's consignment that the contents are “RETURNED GOODS” so that the items do not attract possible customs duties and taxes again and please post all returns to:  

FAIRLEY ONLINE RETURNS – “RETURNED GOODS”
PO BOX 120
TOORAK VICTORIA
AUSTRALIA 3142

International returns must also be made within 7 days of the order being received.

Queries
If you have any questions about your order, the Products featured on this Website or any general enquiry, please email customercare@lovefairley.com.

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