Sale items are eligible for return for credit only, not refund.
Final Sale / clearance items are not eligible for return or refund.
Afterpay purchases are only eligible for return for credit, not refund.
Earrings cannot be returned or exchanged for hygiene reasons.
At FAIRLEY we want you to LOVE your jewellery and other than as stated in the conditions contained herein, we will gladly accept your return or exchange the goods (for equal value) if you are not fully satisfied with your purchase.
If you wish to make a return, you may do so in accordance with the following process:
1) Email firstname.lastname@example.org within 7 days from the date of delivery and provide a) your invoice number and b) reason for return.
2) Complete the enclosed Returns Form and include it with your item(s) in the original packaging and send by registered Post to:
FAIRLEY ONLINE RETURNS
PO BOX 120
Please note that:
If you are not able to comply with the requirements of our returns policy, we reserve the right to refuse a return or exchange on change of mind items. For all international returns, please specify on the courier company's consignment that the contents are “RETURNED GOODS” so that the items do not attract possible customs duties and taxes again and please post all returns to:
FAIRLEY ONLINE RETURNS – “RETURNED GOODS”
PO BOX 120
International returns must also be made within 7 days of the order being received.
If you have any questions about your order, the Products featured on this Website or any general enquiry, please email email@example.com.