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PRIVACY POLICY

FAIRLEY shares your concerns regarding the protection of your personal information online. The following privacy policy outlines how we will collect, use, secure, disclose, store and dispose of your personal information and how you can contact us if you have any concerns about those matters.  As your privacy is important to us, we ensure that the information you provide is collected, processed, and held in accordance with Australian privacy laws. By accessing the Website directly or through another website, you accept the terms contained in this Privacy Policy. 

What personal information do we collect? 

In order to provide you with services, we may ask for personal information such as your name, gender, date of birth, address, telephone number and email.  In respect of online purchases, we also ask for delivery address and payment method details. 

It is not necessary to register for an account with us to purchase product(s) from this Website. However, when you place an order we collect personal information such as, but not limited to name, address, telephone number and email in order to deliver product(s) to you. 

You do not have to provide us with any personal information in order to browse through this Website but if you purchase jewellery from our Website or sign up to receive updates from us this will be required. If you choose not to provide us with your personal information, we will be unable to provide a product or communicate with you on new sales, launches, collections and other FAIRLEY news. 

It is our policy to strictly adhere to PCI-DSS standards in order to ensure a secure payment card environment and don’t retain your credit card numbers or any other financial information that you use to make an online purchase on this Website.

Why do we collect your personal information? 

Our primary purpose in collecting personal information from you is to enable you to purchase jewellery from our online store and allow us to notify you in advance about our new sales, jewellery collections and launches, to communicate with you, and to share FAIRLEY news with you. Personal information collected by us will only be used for these purposes.   

When and how do we collect your personal information? 

We collect most personal information directly from you when you sign up with FAIRLEY. You may expressly consent or we may imply your consent for example if you agree to terms and conditions that contain information about the use or disclosure of such information. You will provide us personal information when you purchase products from us, when you make an enquiry online, ask for a refund or exchange a product or any other dealing with us generally.

When do we disclose your personal information? 
Your personal information may be disclosed to others as follows:
• for the purpose it was collected for example to fulfil your online purchase, respond to you when you email us and to run our business; if we sell all or part of our business and the buyer also
• requires your personal information;
• to enforce our legal rights;
• to prevent fraud;
• to give to others who provide services to us in areas such as technology, data storage, website, postage of goods, operations and customer service; or
• if we are required to do so by law. 

We do not use or share personal information other than for the purposes for which you disclosed it to us or other than for the purposes necessary to provide services to you. We may also disclose your information to third parties who provide services to us, including postal agencies, organisations and contractors that assist us with the purposes for which we use your information.

Do we disclose your personal information to organisations overseas?
FAIRLEY will only disclose your personal information to third parties located overseas for order fulfillment purposes if your delivery address is outside Australia. We take reasonable steps to ensure that those overseas recipients treat your personal information in a way that your privacy obligations are not prejudiced however will not be responsible for how that recipient handles your information. 
How do we store and protect your personal information? 

We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your information and to protect it from unauthorised access and disclosure including via encryption and locked facilities wholly owned by us. As an Internet user we recommend that you remain prudent and ensure that your keep your personal information secure so that you can protect your privacy. In any event if your personal details change, please tell us. 

What about Cookies? 

Like most websites, we may also collect information about our website usage to improve our Website or service such as when you click on a link from our website or visit a website which displays ads for our products. This information is derived from cookies that basically identify the computer you used to access our Website, the time and date of your visit to this Website; the pages and the documents you have accessed or viewed amongst other things. You should know that we do not use cookies to store your personal or financial information and that you can refuse the use of cookies any time by simply enabling certain settings on your browser. However, if you do this you might not be able to use the full functionality of our Website.

Links to other websites 

This Website may from time to time contain links to other websites. Please note that when you click on those links then you would be leaving the FAIRLEY website and visiting a third party website over which we have no control. Naturally, we do not take any responsibility of the privacy policy, content, or security of those third party websites. 

Links to the FAIRLEY website can also be found on other websites and various social media platforms. Clicking on them will enable you to access our Website. We share links with trusted third parties only, however we do not take any responsibility for a malicious code, security threat, etc. that can arise when you visit our Website through one of those links. 

Keeping personal information accurate and up-to-date 

We take all reasonable steps to ensure that all personal information we hold is as accurate as possible. You may contact us to correct information you deem is inaccurate or incomplete by emailing customercare@lovefairley.com.You may also use these contact details to notify us of any privacy-related complaint you may have.

Opting out

Customers can be removed from our email list by unsubscribing at the bottom of the emails sent to them.

Changes to this policy

We may update our privacy and security policy at our discretion and will advise immediately on this page if this is the case. Any changes that we make will automatically apply to all of your personal information held by us at that time.  By using this website you agree to accept any changes made to these policies. This Privacy Policy only addresses the use and disclosure of information we collect from you on this website.

About this Policy 

This policy has been issued by FAIRLEY Pty Ltd, and is effective as at 17 August 2014. Please contact customercare@lovefairley.com if you have any queries about this policy.

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