All prices are in Australian dollars and include GST. We reserve the right to change the prices of our Goods at any time without notice. We accept Visa, MasterCard, Visa Debit, MasterCard Debit, Paypal, Afterpay and FAIRLEY gift vouchers which have been purchased from this Website. We do not accept AMEX.Australian orders
FREE standard domestic shipping on all orders. For Express shipping, domestic flat rate shipping: AUD $10.00. We use ‘Parcel Post’ tracking service via Australia Post. Orders may take 2 - 4 business days to arrive once processed depending on your location. Delivery can take up to 5 business days. Express Post may be 1-3 business days.
Orders are typically processed within 24 hours pending availability and credit card verification. Orders made on Saturday, Sunday or a Public Holiday, will generally be dispatched on the following business day. All shipping fees are non-refundable. Shipping costs can change from time to time.International orders
FREE shipping on all orders of AUD $500 or more. For orders below AUD $500, standard international flat rate shipping: AUD $25.00. We use DHL Express or Australia Post depending on the region. Orders may take 2 - 8 business days to arrive once processed.
Orders are typically processed within 24 hours pending availability and credit card verification. Orders made on Saturday, Sunday or a Public Holiday will generally be dispatched on the following business day.
Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.Order status and tracking
Once you have placed your order, you will receive a confirmation email. If you do not receive a confirmation email, email email@example.com. For orders within Australia, you will receive an email with your tracking number you can use on the Australia Post website to track the status of your parcel. Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email firstname.lastname@example.org and provide us with your name, contact number and order number. For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking number you can use to track your parcel via the Australia Post website while the parcel is in Australia. To track your order outside Australia, you will need to use the same tracking number with your local postal service. Please email email@example.com and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days before querying your parcel.
Sale items are eligible for return for credit only, not refund.
Final Sale / clearance items are not eligible for return or refund.
Afterpay purchases are only eligible for return for credit, not refund.
Earrings cannot be returned or exchanged for hygiene reasons.
At FAIRLEY we want you to LOVE your jewellery and other than as stated in the conditions contained herein, we will gladly accept your return or exchange the goods (for equal value) if you are not fully satisfied with your purchase.
If you wish to make a return, you may do so in accordance with the following process:
1) Email firstname.lastname@example.org within 7 days from the date of delivery and provide a) your invoice number and b) reason for return.
2) Complete the enclosed Returns Form and include it with your item(s) in the original packaging and send by registered Post to:
FAIRLEY ONLINE RETURNS
PO BOX 120
Please note that:
If you have any questions about your order, the Products featured on this Website or any general enquiry, please email email@example.com.
Each piece of FAIRLEY jewellery is hand constructed and requires delicate handling. We use sterling silver and our gold pieces are all hand plated with 24k Italian gold. All jewellery (including earring hooks and posts) are nickel-free. Damage from careless wear/storage is not the responsibility of FAIRLEY.
Here are some tips to ensure your pieces retain their beauty: